Archive for March, 2010

Performance System Broken

March 3, 2010

A business professor at Stanford University claims that performance reviews can’t accurately access employees. Jeffrey Pfeffer says bosses hate doing them, and workers don’t learn from them.

In his Business Week editorial, Pfeffer, Professor of Organizational Behavior, gives a dozen reasons why. He says bosses give higher scores to those they personally hired. And performance depends mainly on the systems involved.

The purpose of www.CareerRating.com is to help employees obtain objective, accurate performance reviews.

Points for the Employee to Keep in Mind

March 2, 2010

Companies that were giving everyone an easy pass a year or two ago are now making more stringent performance reviews, according to Cambria Consulting, a human resources firm in Boston. Reviews are no longer thought of simply as required paperwork.
Here is some advice on how to handle an upcoming review:
* Don’t panic if your job is in an area that has been hit by recession, such as sales. Instead, demonstrate how you have adapted to changed business circumstances. Management consultants say you should be ready with a list of creative ways you’re solving problems with limited resources.
* Rather than dwell on what you couldn’t do during the past year, focus on your future plans. At most companies, employees and supervisors work together to set individual goals.
* Be as specific as possible in asking for any help or training you need.
* Even the best workers should be prepared to hear some criticism. Don’t act defensively. Instead, discuss what you learned from a failure and how you’ll do things differently, says Robert Gorden, co-author of The Complete Idiot’s Guide to Performance Appraisals (Alpha Books).
* You don’t have to accept a poor evaluation. Immediately contact your human resources department to see if there is an objection process, suggests Tom Coens, a labor lawyer and co-author of Abolishing Performance Appraisals (Berrett-Koehler).
If there is no complaint process, meet with your boss to voice your objections. Also ask that your written response be put in your file.
Done right, performance reviews motivate people and keep everyone focused on key goals. For more great ideas on performance reviews, visit www.CareerRating.com.

In Praise of Performance Reviews

March 1, 2010

Some human resources people claim that annual pay and performance reviews aren’t good for morale, kill teamwork and hurt an organization’s bottom line. Human resources expert Samuel A. Culbert says it’s impossible to be truly objective, especially when the boss bases the review on feedback from others who may have political interests involved. He notes that two different bosses can have entirely different views of the same person.

He recommends a performance preview instead. It features discussions about how the boss and employee are going to work together more effectively than they did in the past. This makes the boss partially responsible for the employee’s performance rather than placing the entire responsibility on the employee.

The boss’s assignment is to guide, coach, tutor and assist a subordinate to help him or her perform successfully. Look interested, stay awake. Long meetings can sometimes become boring. Clowns on the Internet have suggestions for you, but most are humorous; the rest will insult the speaker, and none will do your image any good.

Business writer Tony Reiman has these more constructive suggestions.

  • Tilt your head to the right to indicate you are listening.
  • Smile occasionally at the speaker.
  • Keep blinking so you don’t have a glazed look.
  • Nod in agreement from time to time.

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